What we collect

Contact details — the name, email address or phone number you give us when you request a trial, buy a subscription or message support.
Subscription data — your plan, term, device count, activation date and the credentials issued to you.
Support correspondence — messages you send us, including screenshots you choose to share.
Technical data — IP address, device type and connection details, used to deliver streams and to detect credential sharing or abuse.

What we do not collect

The contact form on this site does not submit to a server. It formats your message and hands it to WhatsApp on your own device, so nothing you type there is stored by us unless you actually send it.

Why we process it

To activate, maintain and renew your subscription.
To answer support requests and troubleshoot playback problems.
To detect fraud, credential sharing and abuse of the platform.
To meet legal and accounting obligations.

Payment information

We do not store full card numbers. Payments are handled by third-party payment providers who process card details under their own privacy terms; we receive only a confirmation and a reference.

Cookies and analytics

This site sets no advertising cookies and does not sell or share data with advertisers.

Live chat. Our chat widget is provided by Crisp. When it loads, Crisp sets its own cookies to keep your conversation connected across pages — see Crisp's privacy policy for details.

Analytics. We measure aggregate traffic and page performance with Cloudflare Web Analytics, which Cloudflare states does not collect or use visitors' personal data. We use it to see which pages are visited and how quickly they load — not to identify or follow individual visitors.

Sharing

We share personal information only with service providers who help us operate — payment processors, live chat and messaging platforms, and hosting infrastructure — and where required by law. We do not sell personal information.

Retention

Account and billing records are kept while your subscription is active and for as long afterwards as accounting and legal obligations require. Support conversations are kept for a reasonable period so we can reference earlier troubleshooting.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to opt out of certain sharing. Email support@lemotvs.net and we will respond within the timeframe your local law requires. We will not discriminate against you for exercising these rights.

Children

The service is not directed at children under 13 and we do not knowingly collect their personal information. If you believe a child has provided us with data, contact us and we will delete it.

Security

Traffic to this site is encrypted in transit and access to customer records is restricted to staff who need it. No system is perfectly secure; tell us immediately if you suspect a problem with your account.

Changes

We will update the date at the top of this page when this policy changes. Material changes will be communicated to active subscribers.

Contact

Privacy questions: support@lemotvs.net or via the contact page.

Privacy Policy