The short version

Test the service with a free trial before you pay. If you skip the trial, buy a paid plan and it genuinely does not work on your setup, contact support within 7 days and we will work through it with you or refund you.

When we refund

The service cannot be made to work on your device after genuine troubleshooting with support.
You were charged twice for the same subscription.
You were charged for a plan you did not order.
A line was never activated after payment cleared.

When we do not refund

After the 7-day window has passed.
Where you declined to work with support on troubleshooting.
Where the problem is your own internet connection, hardware or local network.
Where a specific channel or event you expected is not carried and you did not confirm it before buying.
Where the account was suspended for breach of the terms of service.
Reseller credit packs, which are non-refundable once credits have been issued to your panel.

How to request one

Message support with your order reference and the email or number you ordered with.
Describe the problem and what you already tried.
Give us a reasonable chance to fix it — most issues are a setup detail, not a fault with the line.
If it cannot be resolved, we process the refund to the original payment method.

Timing

Approved refunds are issued within a few business days. How quickly the money appears depends on your payment provider and card issuer, which is usually another few days beyond that.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback filed without contacting support first results in immediate termination of the account, and we will provide the payment provider with our records of the transaction and correspondence.

Contact

Refund requests: support@lemotvs.net or via the contact page.

Refund Policy