Amazon Fire TV
Stick, Stick 4K, Cube
Install guides
From welcome email to first channel
Pick your device and follow the numbered steps. Most people are watching in under six minutes, and support will screen-share the tricky parts if you would rather not do it alone.
Amazon Fire TV
The most common setup in US homes. Sideloading takes about six minutes end to end.
- 01On the Fire TV home screen, open the search icon and look for the free Downloader app, then install it.
- 02Go to Settings, then My Fire TV, then Developer Options, and turn on Install unknown apps for Downloader.
- 03Open Downloader, type the player download link from your welcome email into the URL box and press Go.
- 04Let the APK download finish, then choose Install and open the player when it completes.
- 05Pick the Xtream Codes login option and paste the username, password and server URL we sent you.
- 06Wait for the channel list and guide to sync, then open Live TV and choose a category.
Roku
Roku does not allow sideloading, so we use a playlist-compatible channel from the Roku store.
- 01From the Roku home screen open Streaming Channels and search for a playlist player such as IPTV Stream Player.
- 02Add the channel and open it — you will see an empty playlist screen.
- 03Choose Add playlist and enter the M3U link from your welcome email exactly as written.
- 04Give the playlist a name and save it. The guide data loads on first launch.
- 05Open the playlist and pick a group to start watching.
Apple TV & iPhone
Everything comes from the App Store, so nothing needs sideloading on Apple hardware.
- 01Open the App Store on your Apple TV, iPhone or iPad and install Smarters Player Lite.
- 02Launch the app and select Login with Xtream Codes API.
- 03Enter your username, password and server URL, then tap Add User.
- 04Let the electronic program guide download — it populates automatically, no separate EPG URL needed.
- 05Open Live TV, choose a category and start streaming.
Samsung & LG
Tizen and webOS TVs use MAC-based activation instead of a login screen.
- 01Open your TV app store — Smart Hub on Samsung, LG Content Store on LG — and install Smart IPTV, Set IPTV or Net IPTV.
- 02Launch the app and write down the MAC address shown on the welcome screen.
- 03Send that MAC address to our support team on WhatsApp or by email.
- 04We upload your playlist to the app's activation portal, usually within a few minutes.
- 05Restart the app. Your channel list and guide appear with no further setup.
Android & Google TV
The most flexible platform — TiviMate gives the closest thing to a cable-style guide.
- 01Install TiviMate or IPTV Smarters Pro from the Play Store on your Android TV, phone or tablet.
- 02In TiviMate choose Add playlist, then Xtream Codes; in Smarters choose Login with Xtream Codes API.
- 03Enter the username, password and server URL from your welcome email.
- 04Name the playlist and finish the wizard — channels and guide sync automatically.
- 05Open the guide and pin your favorite channels to the top for faster access.
Windows & macOS
Useful for testing your line quickly before you set up the living room TV.
- 01Install VLC Media Player or a dedicated desktop IPTV player.
- 02In VLC choose Media, then Open Network Stream.
- 03Paste the M3U link from your welcome email and press Play.
- 04Open the playlist view to browse groups, or switch to a dedicated player for a full guide.
MAG & Formuler
Set-top boxes authenticate by MAC address against a portal URL rather than a login.
- 01Send us the device MAC address printed on the sticker underneath the box.
- 02We provision your portal and reply with the portal URL.
- 03On the box, open Settings, then System Settings, then Servers, then Portals.
- 04Enter the portal URL in slot one, save and exit.
- 05Restart the portal from the main menu — your lineup loads on boot from then on.
Compatibility
Supported hardware
If it runs apps and connects to the internet, there is almost certainly a way in.
Roku
Streaming Stick, Ultra, Roku TV
Apple TV & iOS
tvOS, iPhone, iPad
Android & Google TV
Phones, tablets, Chromecast
Samsung Smart TV
Tizen 2018 and newer
LG Smart TV
webOS 3.0 and newer
Nvidia Shield
Shield TV and Shield Pro
Windows & macOS
Desktop players
MAG & Formuler
Portal and stalker boxes
Enigma2
Zgemma, Vu+, Octagon
Stuck?
We will do it with you
Send a photo of what your screen shows and support will talk you through the next tap. Setup help is free, unlimited and does not stop being available after you have paid.
- Wired Ethernet beats Wi-Fi on a main TV
- Restart the app after any credential change
- Copy the server URL exactly, including http or https
- Allow up to 15 minutes for the guide to fill in
- Clear the app cache before reinstalling anything
Installing on a Fire TV Stick? The full Firestick walkthrough covers the Downloader code, the permission Amazon turns off by default, and the three reasons a code fails.
Troubleshooting
When something does not look right
Almost every setup problem is one of five things, and four of them are fixed in under a minute. Work down this list before you message support and you will usually beat us to the answer.
Login rejected on first try
Usually: a copied space or the wrong protocol on the server URL
Type the server URL by hand rather than pasting it, include http or https exactly as written in your welcome email, and check the port number is attached. Autocorrect on phones is the usual culprit — it capitalises the first letter of a username.
Channels load but every one buffers
Usually: Wi-Fi contention rather than the stream itself
Run a speed test on the streaming device, not on your phone. If it reports under 25 Mbps on a device you expected to be fast, the connection is the problem. Move to Ethernet, or to the 5 GHz band, and retest before contacting support.
One channel fails, everything else works
Usually: an upstream source that has dropped
Look for a backup feed for the same channel further down the group — major events usually list several. Report the dead feed to support with the exact channel name so it gets replaced rather than sitting broken.
Guide is empty or shows the wrong times
Usually: the EPG has not finished downloading, or the time zone is wrong
Give it fifteen minutes on a fresh install. If times are shifted by whole hours, set the player's time zone to your own rather than leaving it on automatic — TV boxes frequently guess wrong.
Worked yesterday, dead today
Usually: an expired term or a device that lost its credentials
Check your renewal date first. If the term is still live, force-close the app, reopen it and let it re-authenticate. A router reboot clears a surprising number of these.
Playing on one device kicks off another
Usually: you have hit your simultaneous-stream limit
Count what is actually streaming, including anything left paused in another room. If your household genuinely needs more at once, adding devices to your plan is prorated and takes a few minutes.
Network
Get the connection right once
Streaming quality is decided by your home network far more often than by the service. A 4K feed needs about 25 Mbps sustained, HD needs about 15, and every extra simultaneous screen adds its own share on top. A household on 100 Mbps comfortably runs three or four streams — until the Wi-Fi becomes the bottleneck instead of the line.
The single biggest improvement most people can make is running Ethernet to whichever TV matters most. Wi-Fi has to share airtime with every other device in the house, and at 8pm on a Sunday that is exactly when you notice. If a cable is genuinely impossible, put the main TV on the 5 GHz band, keep it in line of sight of the router, and move the router off the floor and out of the media cabinet.
- 15 Mbps per HD stream
- 25 Mbps per 4K stream
- Ethernet beats Wi-Fi on the main TV, every time
- 5 GHz band if you must use Wi-Fi
- Reboot the router before blaming the stream
Setup questions
Common snags
What do I need before I start?
You need your welcome email, which contains a username, password and server URL, plus the streaming device you plan to watch on and its remote. Nothing else — no cables, no adapters and no account with any other service.
Why does Fire TV need sideloading?
The players that support our login format are not in Amazon's app store, so Fire TV users install them through the free Downloader app instead. It is a normal, supported Fire TV feature, and the guide above walks through enabling it in Developer Options.
My Smart TV asks for a MAC address. What is that?
A MAC address is the unique hardware ID your TV's app shows on its welcome screen, and it is how Samsung and LG apps identify your device instead of using a login. Send it to support, we attach your playlist to it, and the channels appear after a restart.
The channels loaded but the guide is empty. What now?
Give the program guide up to fifteen minutes on first install — it downloads separately from the channel list and populates in the background. If it is still empty after that, force-close the app and reopen it, and message support if it persists.
Can I install on more devices than my plan allows?
Yes — install the app on as many devices as you like and sign in on all of them. Your plan only limits how many can stream at the same moment, so a 2-device plan installed on five devices is completely normal.